Order Tracking

Tracking is emailed after your order is prepared for shipment. A label may appear before USPS records its first physical scan.

Find your tracking number

Check the inbox, spam, junk, promotions, and updates folders for the email address used at checkout. If it is missing after the order has had time to process, email support@kratomparadise.com with the order number and checkout email.

Understand the first scans

Label created means the shipment has been prepared in the system. Accepted or an origin scan means USPS has recorded the package in its network. Tracking may pause between facilities, especially around weekends, holidays, weather, or high-volume periods.

Delivered but not found

Check the mailbox, parcel locker, front desk, mailroom, porch, side entrance, garage area, and other secure delivery spots. Then contact USPS with the tracking number. If the package is still missing, email support with the order number, tracking number, shipping address, and current carrier status.

Address or delivery exceptions

If tracking shows undeliverable, returned, forwarded, refused, or held, contact support. Keep the tracking page and order details available so we can review the exact shipment.