Privacy Policy

This Privacy Policy explains how Kratom Paradise may collect, use, and protect information connected to website visits, orders, customer support, and account activity.

Information we collect

When you use the Kratom Paradise website, information may be collected through checkout, account activity, customer support messages, analytics tools, cookies, and payment or shipping integrations. This may include name, email address, shipping address, billing details, order history, product selections, tracking information, device information, and messages sent to support.

Payment information is handled through payment providers and ecommerce systems rather than ordinary email. Do not send full payment card numbers by email. If support needs to discuss payment, refund, or order status, we will use the order record and available payment-provider information rather than asking for sensitive card details in a message.

How information is used

Customer information is used to process orders, provide tracking, answer support questions, review refunds or returns, improve the website, detect fraud, maintain records, and communicate about store activity. Email may be used for order confirmations, tracking updates, customer service replies, and store-related messages where allowed by law and platform settings.

Order information may also be used for inventory planning, product availability, fraud review, fulfillment, customer service, and operational improvements. Customer information is handled according to the purposes described in this policy.

Sharing information

Kratom Paradise may share necessary information with service providers that help operate the store, including ecommerce hosting, payment processing, shipping carriers, fraud review, analytics, email tools, customer support systems, and compliance-related services. These providers need certain information to perform their role, such as shipping addresses for carriers or transaction details for payment processing.

We do not use customer support email as a place to collect unnecessary personal information. If a support request involves an order, include only the details needed to identify and review the order. We may disclose information when required by law, legal process, platform rules, or to protect the store, customers, or operations.

Your choices

Customers may contact support@kratomparadise.com with privacy-related questions, account questions, or requests connected to store communications. Some records may need to be retained for order processing, tax, fraud prevention, legal, or operational reasons. If you request a change or deletion, we will review what is possible based on the type of information and applicable requirements.

This Privacy Policy may be updated as Kratom Paradise grows, adds tools, changes service providers, or improves store operations. The current version on this page applies when you use the website. If you have questions about how information is handled, contact support before placing an order.