Privacy Policy

This Privacy Policy explains how Kratom Paradise may collect, use, and protect information connected to website visits, orders, customer support, and account activity.

Information we collect

When you use the Kratom Paradise website, information may be collected through checkout, account activity, customer support messages, analytics tools, cookies, and payment or shipping integrations. This may include name, email address, shipping address, billing details, order history, product selections, tracking information, device information, and messages sent to support.

Payment information is handled through payment providers and ecommerce systems rather than ordinary email. Do not send full payment card numbers by email. If support needs to discuss payment, refund, or order status, we will use the order record and available payment-provider information rather than asking for sensitive card details in a message.

How information is used

Customer information is used to process orders, provide tracking, answer support questions, review refunds or returns, improve the website, detect fraud, maintain records, and communicate about store activity. Email may be used for order confirmations, tracking updates, customer service replies, and store-related messages where allowed by law and platform settings.

Customer information may also support inventory availability, fraud prevention, shipping, customer service, and improvements to the store.

Sharing information

Kratom Paradise may share necessary information with service providers that help operate the store, including ecommerce hosting, payment processing, shipping carriers, fraud review, analytics, email tools, customer support systems, and compliance-related services. These providers need certain information to perform their role, such as shipping addresses for carriers or transaction details for payment processing.

We do not use customer support email as a place to collect unnecessary personal information. If a support request involves an order, include only the details needed to identify and review the order. We may disclose information when required by law, legal process, platform rules, or to protect the store, customers, or operations.

Your choices

Customers may contact support@kratomparadise.com with privacy-related questions, account questions, or requests connected to store communications. Some records must be retained for order processing, tax, fraud prevention, or legal requirements. If you request a change or deletion, we will review what is possible based on the type of information and applicable requirements.

Kratom Paradise may update this policy when its services, providers, or legal obligations change. This policy applies whenever you use kratomparadise.com. Contact support with privacy questions.