Payment & Billing

A charge looks wrong, or your payment did not go through? We can help you check what happened to your order.

Pending, declined, or duplicate-looking charges

Email support@kratomparadise.com with the order number and checkout email. Do not send a full card number, security code, bank credentials, or payment screenshots containing sensitive information.

A bank authorization can appear while an order is still under payment, address, inventory, fraud, or destination review. If an order cannot be fulfilled, Kratom Paradise will confirm the cancellation and any approved refund.

Billing and contact details

Use complete, accurate billing and shipping information. Receipts, order confirmations, and tracking updates go to the checkout email. Contact support promptly if that email was entered incorrectly.

Refund timing

Approved refunds are generally sent to the original payment method. Kratom Paradise can confirm when the refund was issued; the receiving bank or payment provider controls final posting time.