Product & support information
Shipping Information
Eligible merchandise orders of $99 or more ship free by USPS Priority. No code is required. Destination restrictions apply.
Before the package leaves
Review the shipping address carefully, including apartment or suite number and ZIP code. If you notice an error after checkout, email support@kratomparadise.com immediately with the order number and corrected address.
We email tracking when your order is prepared for shipment. If you need it by a particular date, contact us before ordering to ask about dispatch timing.
USPS describes Priority Mail as a 2–3-day service, not a guaranteed delivery date. Transit time starts after carrier acceptance and is separate from the time needed to prepare your order. Check your tracking for the estimate for your package. USPS Priority Mail service details.
Tracking and delivery
A shipping label may appear before USPS records its first physical scan. Once USPS accepts the package, its tracking page is the best source for current transit and delivery information.
If tracking says delivered but the package is missing, check the mailbox, parcel locker, front desk, mailroom, porch, side door, and other secure delivery spots. Then contact USPS with the tracking number and email support with the order number, tracking number, address, and the carrier’s latest status.
Destination restrictions
Check your state and product on the current destination guide before ordering.
Returned or undeliverable packages
Contact support if USPS marks a package undeliverable, refused, forwarded, or returned. We will review the address, tracking record, shipping charge, and product condition before confirming the available resolution.
Need shipping help?
Email support@kratomparadise.com with the order number and tracking number. Do not email payment-card details.