Returns & Refunds

Email support before returning anything. Send your order number, checkout email, a clear description of the issue, and photos when relevant to support@kratomparadise.com.

Damaged, missing, or incorrect items

Keep the shipping box, packing materials, product packages, labels, and packing slip until the case is resolved. Clear photos of the box, shipping label, product label, and damage or discrepancy help us review the order accurately.

Changes and cancellations

Contact support as soon as possible with the exact change you want. Once fulfillment or carrier handoff has advanced far enough, cancellation or product or pack changes may no longer be possible.

Return eligibility

Keep an incorrect item unused and contact us promptly. Tell us when it arrived and whether the package has been opened. We will confirm whether it can be returned and provide the next steps before you send it back. Opened, used, altered or improperly stored products may be ineligible.

Refunds and shipping charges

An approved resolution may be a refund, partial refund, replacement, or store credit, depending on the order evidence. Refunds normally return to the original payment method. The bank or payment provider controls how long the credit takes to appear.

Shipping charges may be nonrefundable after shipment. Returned, refused, undeliverable, or incorrectly addressed packages are reviewed using the order and carrier records.